Orders placed in 2021 will be shipped within 5 days of ordering. In the event your order arrives damaged please contact Wooly Bee Farm within 3 business days so that we can make arrangements to replace your purchase.
There will be NO returns on product that has been altered in any way by the buyer after purchase. This may include raw fleeces and yarns that were dyed , washed or altered in any way from its natural state.
Only unopened and undamaged goods may be returned or exchanged.
Returns will be on a case by case basis. Any shipping to return your purchase will be your responsibility. NO refunds on shipping.
Please note: We will not issue returns or refunds on our hats and mittens that might have shrunk during the washing process by the buyer. Please visit https://www.americanwool.org/wool-101/care-tips/ for instructions on caring for wool at home.